Frequently Asked Questions

At Spry, personal primary care means having a significant partnership with your doctor through an extraordinary patient experience-including individualized attention and amenities designed to keep you well. You see your doctor, create a personalized health care plan, and coordinate with specialists when necessary.

Imagine spending extended time with your doctor and zero time waiting to receive the personalized attention you need and deserve. At Spry, your convenience is as much of a priority as your care. Our innovative health care concept represents the true essence of personalized primary care—an invested relationship with your doctor. Every aspect of this unique practice has been meticulously designed… from the serene, comfortable environment to the significant partnership with your doctor to help promote long-term health and wellness.

With today’s lifestyle demands, access to your doctor 24 hours a day, 7 days a week is critical to meet your clinical needs and optimize your personal health and wellness journey. A Spry membership is convenient, considerate and worth pursuing. It’s exactly the health care you’ve been waiting for. Now, without the wait.

Concierge medicine is about the amenities, Spry is about the relationship our members have with their doctor.

Spry is an entirely new way to see your doctor.

People want a location that is convenient, an office that is serene, and an experience that is engaging. Many also want a doctor close to where they live or work, but Spry makes it easier to “see” your doctor, at the suite or virtually.

Spry was designed with active, busy, wellness-focused, and partnership-minded individuals—and their families, in mind. If you want a new way to health care, without the wait, and with personalized attention from your own doctor, Spry is for you!

For those who want a care-free health care relationship with fixed costs, Spry Complete, an all-inclusive membership, with no additional out of pocket expenses for health care services which includes access to the online portal, convenient services and use of the Spry facilities.

An alternative membership to Spry Complete; Spry Choice offers the convenience, comfort, and facilities of Spry, with the flexibility to pay as you go for each visit or service.

A Spry membership also gives you access to the beautiful Spry suite, conference room, terrace, parking, etc. You can curb health care costs, and enjoy extra amenities and attention. Contact us and learn more about Spry.

It’s simple!

   1. Select a membership (Spry Complete-all inclusive, or Spry Choice–pay as you go)

   2. Consider adding Spry Restore–health and beauty services

   3. Thrive! You’re all set and on your way to better health care

To sign up, click here or give us a call at 216.957.7779 and we’ll help you get started.

If you want a new way to health care, without the wait, and with personalized attention from your own doctor, then Spry is for you.

We currently welcome members age 12 +. Ask your Spry doctor if you have family members aged 12-16 that you would like to include.

Any time of the day or night, simply log in to your health portal from any device and schedule your appointment.

We currently only offer early morning and after work appointments throughout the week. But remember that you can access Spry services—scheduling an appointment, getting test results, checking your medical records, contacting your doctor, and more—24 hours a day, 7 days a week.

When your needs extend beyond primary care, Spry will direct you to an appropriate specialist or hospital, and coordinate your care within your insurance network.

Simple. For routine renewals, go to your online health portal to send the request, and we can deliver your expedited prescriptions.

In some cases, your doctor may need to see you or contact you with questions first.

If your need is emergent, you should contact 911 or go to the nearest emergency room.

Otherwise, your Spry doctor and Spry team are available to talk you through any urgent needs. We may come to you, we may have you come to us, or we may address your issue through video or phone call.

The Spry Choice membership offers the convenience, comfort, and facilities of Spry, with the flexibility to pay as you go for each visit or service. Insurance coverage may be available, click to see participating networks.

If your insurance is not listed as a participating network, Spry medical expenses may be eligible for reimbursement through out-of-network benefits based on the specifics of your insurance plan.

Spry has a transparent fee schedule which can be provided at your request. Of course, we provide assistance with insurance reimbursement paperwork to make it easier on you.

You may be able to use your insurance if applicable. Click to see participating networks.

If your insurance plan is not listed, but allows for out-of-network expenses, Spry medical expenses may count toward your deductible.

If your insurance provider is not an in-network provider, Spry will provide members with itemized receipts for submission to insurers and help you with the submission process. However, it will be up to you to file the paperwork with your insurer.

Because insurance plans have different rules about out-of-network coverage, Spry cannot guarantee reimbursement; we can assist you with the paperwork. Ask your insurer for additional information on out-of-network coverage.

Please contact your tax accountant or other advisor to discuss which of your Spry expenses are eligible for payment under an HSA. Currently, in the state of Ohio, your membership plan itself likely may not qualify, but your medical care expenses may qualify.

Please contact your tax accountant or financial advisor. Spry will provide you with an itemized list of your Spry expenses at the end the year.

We accept all major credit cards, cash and checks for services rendered at Spry. We require a credit card for membership payments. Payment can be made in person or online.

We are confident that you will love your Spry membership services. Since your satisfaction is a priority, there is a no-questions-asked, no-fee termination option with a 90-day notice. Your membership agreement will provide all relevant details.

Spry Complete Membership ($1950/year or just $163/month) is all-inclusive, with no additional out of pocket expenses for primary health care services.

Spry Choice Membership ($545/year or just $46/month) offers the convenience, comfort, and facilities of Spry, with the flexibility to pay as you go for each visit or service with the ability to use your insurance if applicable. Click to see participating networks.

Fully transparent pricing for all procedures, immunizations, medications and services is available so you’re in the know before you’re in the need.

We offer travel medicine consultations and all travel-related immunizations conveniently administered at the Spry suite.

We suggest you give us a call as soon as you make travel plans to ensure you receive the correct vaccines and medications appropriate for the date and place of travel.

Because our goal is to build personalized patient relationships, we allow the ideal amount of time to be comprehensive, yet efficient. If you have an issue to discuss with your doctor that you know will take more time, just let us know, and we’ll modify the schedule accordingly to fit your needs, without inconveniencing other patients.

You will have numerous ways to reach your doctor and other members of the Spry team. This and other detailed information is provided during your membership orientation.

We love technology! We currently offer virtual visits through any computer with a camera, and any Apple mobile devices, running the iOS operating system with FaceTime functionality. Simply specify a virtual visit when you schedule the appointment through your health portal.

Please bring your state issued ID and insurance card, plus any prior medical records and history from your previous doctor(s). We can supply you with a request for medical information form prior to your visit, so you can send it to your previous doctor’s office.

Please also download the security app on your phone, so that we can set you up with keyless access to the building.

You can check in for your appointment up to 72 hours before your appointment. You will receive a notification and will be prompted to update your demographic and medical history. You will also be assigned to complete a questionnaire regarding your visit. These questions will allow your doctor to prepare for your visit. To gain access to the building, you can use your phone with your Spry security app.

You will have access to all your medical information via the online health portal. There, you will be able to see and download your laboratory results and immunizations. If you need a full copy of your Spry medical record, you can fill out a request and your complete Spry records will be sent to you.